Lead City University, Ibadan has strengthened the capacity of its Safety and Security Unit and Hostel Management Unit through a special training programme.
The initiative is aimed at improving campus safety, student welfare and service delivery.
The workshop held at Adeline Hall in two batches to accommodate staff from both units.
It was facilitated by Dr Ayobami Owolabi under the auspices of the Institute of Personality Development and Customer Relationship Management (IPDCRM).
The training was approved and sponsored by the university management.
It focused on equipping participants with the knowledge, practical skills and professional attitudes needed to perform their duties more effectively.
The programme covered campus intelligence, SWOT analysis of campus intelligence, customer relationship management and reasons customers leave organisations.
Participants were also trained on student relationship management and techniques for handling difficult customers.
They received lessons on customer service attitude and evaluation, with focus on delivering effective service to students, parents, staff and other stakeholders.
The university said the initiative is part of its effort to create a safe, welcoming and well managed campus environment.
A key part of the programme was an Attitudinal Checklist completed by participants to assess their workplace attitudes and behaviour.
The assessment was designed to measure participants’ understanding of the concepts taught and identify areas that need improvement.
The organisers said strengthening the capacity of staff responsible for security and hostel management is essential to maintaining a safe campus environment.
They also stressed the importance of understanding students as key stakeholders and responding professionally to their concerns.
Those who attended the training included the Head of Marketing and Alumni Relations, Dr Deborah Adejobi.
Others were the Assistant Registrar in the Office of the Deputy Registrar, Corporate Communications and Students Services, Dr Henrietta Adeyemo, and the university’s Chief Security Officer, Lt Col Oluade (rtd).
The University Hostel Administrators, Mrs Josephine Adeoyo and Mr Olawale Akode, were also in attendance.
Participants will receive Certificates of Attendance and Competence from IPDCRM in recognition of their participation.
The university described the initiative as part of its continued investment in staff development to improve campus security, student welfare and service delivery.
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